VP of Strategic Accounts, Financial Services ID-18636
- Other
About The Role
The mission of the Client Services team is to position Invisible as the trusted advisor to the leadership teams of the world's most influential organizations, helping them translate innovation into seamless execution. We begin by deeply understanding our clients' needs and then translate those needs into seamlessly integrated 'human + technology' solutions that can unlock exponential business value.
As a VP of Strategic Accounts, you will play a critical role in launching, maintaining and expanding client relationships within Invisible's most strategic accounts. You'll act as a thought partner to senior executives at some of the world's most influential companies, helping them navigate complex technical and operational challenges facing their organizations.
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You will own a small set of multi-million dollar ARR accounts (3 - 5), and focus on solving problems for which there is no "off-the-shelf" or "cookie-cutter" solution. You'll be challenged to find the root cause of the problem and develop solutions leveraging Invisible's unique capabilities.
As such, this is not a "cookie-cutter" account management role - you'll have a high degree of autonomy in how you shape this role. Critical to your success will be the ability to build trust-based relationships with both your clients and cross-functional teams at Invisible (Growth, Operations, Technology, Finance, and Marketing).
This role is focused on financial services, particularly within asset management, private equity, and insurance. Success in this role will require deep subject matter expertise in these verticals, as well as a nuanced understanding of the operational, regulatory, and technological challenges facing firms in this space. You'll be expected to engage as a true thought partner to financial services executives, bringing insight and credibility that reflects a strong grasp of industry-specific dynamics.
What You'll Do
- Engage with Client Leadership: Serve as the primary point of contact for executive leadership at existing and prospective clients, establishing trusted advisory relationships.
- Scoping & Business Development: Work with leadership to engage identified new client opportunities, leading early-stage discussions, understanding client needs, and defining business solutions that leverage Invisible's capabilities.
- Pilot Oversight & Execution: Design, oversee, and execute pilot programs to validate solutions and demonstrate tangible business value to clients.
- Contract Negotiation & Closure: Drive contract negotiations, working closely with internal stakeholders to ensure deals align with business objectives and client requirements.
- Account Growth & Expansion: Once engaged, own and manage the client relationship, identifying new opportunities within the organization and expanding Invisible's footprint through additional solutions and services.
- Strategic Account Planning: Lead the account planning process, collaborating with internal teams to align business objectives with client needs and developing strategies for long-term engagement.
- Cross-functional Collaboration: Work closely with Growth, Operations, Product, and Technology teams to ensure seamless service delivery and customer success.
- Customer Advocacy & Retention: Maintain high levels of customer satisfaction and advocacy, ensuring Invisible's solutions are driving meaningful impact and business results.
- Renewal & Expansion Management: Manage contract renewals and expansions, ensuring continued alignment with the evolving needs of the client.
What We Need
- Experience & Expertise: At least 12 years of experience in quota-carrying sales and strategic account management roles at Managed Services, Professional Services, or SaaS companies.
- Strategic & Consultative Approach: Strong ability to understand complex business challenges and craft tailored solutions.
- Executive Presence & Communication: Proven ability to build trust with C-suite executives, present business cases, and navigate enterprise sales processes.
- Negotiation & Deal Structuring: History of successfully negotiating complex enterprise deals (>$10M ARR) and managing long-term relationships.
- Operational Acumen: Ability to oversee and manage pilot programs, ensuring operational feasibility and business impact.
- Autonomy & Adaptability: Ability to operate independently with a high degree of ownership and accountability.
- Travel Flexibility: Willingness to travel at least 50% and up to 75% of the time.
What's In It For You
Compensation:
Invisible is committed to fair and competitive pay, ensuring that compensation reflects both market conditions and the value each team member brings. Our salary structure accounts for regional differences in cost of living while maintaining internal equity.
