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Enterprise Technical Architect ID-22176

To help our teams work together, you will be fully remote, but requires you to be located in IST timezone.

Atlassian is looking for a Enterprise Technical Architect.

Atlassian Enterprise Technical Architects (ETAs) are technical experts with Atlassian Cloud and SaaS solutions, delivering technical guidance to drive customer value realisation for clients that have purchased Advisory Services from Atlassian.

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ETAs are accomplished at delivering performant technical practices at scale, aligning product capabilities with our clients needs and desired outcomes.

You will help our strongest promoters showcase successes to their peers, and serve as the tip of the spear in growing the reach of our technologies for new use cases and markets. Atlassian Enterprise Technical Architects aim to help enterprise customers get the most of their Atlassian investment.

Your future team

With over 250,000 customers worldwide, Atlassian is helping organisations like NASA, IBM, Hubspot, Samsung and Coca-Cola advance humanity through the power of incredible software that unleashes the potential of every team.

With a focus on value selling, we help our customers understand how our products combine to create enterprise solutions that transform their business’s outcomes. We’re different from other organisations because we approach everything we do using our value of ‘play as a team. We support each other, celebrate our wins together and share knowledge. Our employees work with Atlassian, not for Atlassian.

You will:

  • Design technical solutions and prescriptive solution-specific guidance for direct customer engagements

  • Cultivate deep technical expertise in the Atlassian Platforms, staying up-to-date on all new capabilities to support varied customer needs

  • Understand technical requirements, guide implementation of solutions and ensure successful product adoption

  • Create solution content to support customer goals and outcomes

  • Collaborate with Enterprise Solutions Strategists to map out a solution-specific journey with a given customer and deliver guidance and activities that ensure continued progress along that journey

  • Ensure the voice of the customer is represented inside of Atlassian, contributing relevant feedback to both internal Product teams in their specific solution areas

  • Collaborate with Atlassian Strategic Engagement Managers, Enterprise Solutions Strategists, and other internal and external teams to support the client and promote expansion opportunities

  • Spend up to 30% of your time travelling domestically, and in some cases internationally, for both internal and customer-facing events

Your background:

  • 5 - 8 years of experience within SaaS companies.

  • 2+ years of Enterprise customer-facing roles.

  • Not essential, but demonstrated expertise in SaaS and Atlassian Cloud would be preferable.

  • Experience administering Atlassian DC and/or Cloud ecosystem including tools like Access, Jira Software, Jira Service Management, Confluence and Crowd.

  • Background in SaaS based-architectures, integration methods, and security considerations.

  • Experience with Atlassians Cloud migration process, associated migration utilities, and hybrid SaaS and on-premise deployment models.

  • Experience supporting the entire lifecycle of the Atlassian ecosystem.

  • Technical product demonstration, documentation, and presentation experience.

  • Comfort speaking to and influencing a customers technical teams.

  • Experience helping an organisation adopt an Atlassian product or similar product.

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1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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