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Full-Time Remote EA & Ops Partner (Shopify/Ecommerce) ID-22163

Overview
We’re Inergize Health — a fast-growing cold plunge brand on a mission to dominate the U.S. performance recovery space. Our tubs are trusted by high performers, elite athletes, and even names like Will Smith and Dustin Johnson.

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We’re hiring a full-time EA & Ops Partner — someone who thrives inside fast-moving startups and knows how to keep chaos under control. You’ll handle customer service, Shopify backend, scheduling, logistics, and the messy, vital behind-the-scenes execution that keeps a DTC brand growing.

This is not a chilled VA gig.

This is a high-responsibility, high-autonomy role working directly with the founder to move fast and make decisions. If you’ve been the glue inside a 7–8 figure brand (or want to be), we want to meet you.

What You’ll Own:

  • Customer Support (Gorgias): Email, live chat, occasional calls
  • Inbox + Calendar: Keep the founder at inbox zero and on track
  • Shopify Backend: Orders, returns, pricing, SKUs, and invoice handling
  • Logistics & Warehouse Coordination: Track repairs, shipping issues, customs docs
  • Social Media Support: Reposts, comment replies, Reddit, basic reels
  • Contractor Management: Track tasks in Notion/Asana, follow up on deadlines
  • Light Design Tasks: Resize, compress, or update images via Canva/Figma
  • System Creation: SOPs, automations, cleanup projects
  • Marketing Ops: Email/SMS support (Klaviyo + GoHighLevel), influencer comms
  • Basic Reporting + Finance Tasks: Chargeback handling, cost inputs, payment follow-ups

Must-Haves:

  • Fluent English: Clear written comms and confident on calls/Slack
  • Customer Support Experience: You’ve used Gorgias ticket and call support
  • Shopify Confident: You've managed orders, customers, and products
  • Proactive by Default: You catch and solve problems before they hit the founder
  • Organized + Focused: You thrive in mess but bring order to it
  • Tech-Comfortable: You don’t need handholding in Google Sheets, Notion, etc.
  • Startup Mentality: You move fast, communicate fast, and get sh*t done
  • Timezone Available: Full-time, PST hours — with some weekend availability

Bonus Skills (Nice to Have, Not Required):

  • Familiarity with: Notion, Figma, Canva, Asana
  • Experience with: Klaviyo, GoHighLevel
  • Video: Light editing (CapCut, iMovie, etc.)
  • Reddit: Posting/commenting in communities
  • Ecom/agency background or worked directly with a founder before

This Role Is Not for You If:

  • You need a slow-paced, instruction-heavy job
  • You’re juggling multiple clients or full-time gigs
  • You want work-life balance over impact
  • You avoid hard conversations or fast deadlines

*******Apply Here *****

https://apply.workable.com/ciaran-flanagan/j/024B77060C/

*******Apply Here *****

Job Types: Full-time, Contract

Pay: $1,500.00 - $1,800.00 per month

Benefits:

  • Flexible schedule

Schedule:

  • Monday to Friday

Work Location: Remote

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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