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Associate FMLA Disability Claims Examiner (Remote Role) - R-118392 ID-20054

About the position

The Associate FMLA Disability Claims Examiner is a critical role within Prudential's Insurance Operations, specifically focused on managing a block of state paid leave claims. This position is designed for individuals who are detail-oriented and possess a strong customer service orientation. The Claim Examiner will be responsible for ensuring optimal claims handling, which includes making timely and accurate decisions regarding claims. The role requires a commitment to delivering a high-quality customer experience, which is essential for maintaining strong relationships with clients. In this position, the Claim Examiner will effectively manage a variety of claims, including State Paid Leave, Disability, and Absence claims. The successful candidate will demonstrate the ability to provide accurate, dependable, and trustworthy service to customers, ensuring that all claims are handled with the utmost care and professionalism. The role also emphasizes the importance of customer focus, as the Claim Examiner will be expected to maintain and nurture customer relationships throughout the claims process. Prudential offers a comprehensive Total Rewards package, which includes a standard benefits package that encompasses paid time off, medical and dental insurance, and retirement plans. The salary range for this role is between $42,500 and $63,300, with specific compensation varying based on geographic location, candidate experience, and skills. Additionally, employees may be eligible for participation in a discretionary annual incentive program, which is contingent upon individual and organizational performance.

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Responsibilities

  • Manage a block of State Paid Leave, Disability, and Absence claims effectively and accurately.
  • Ensure optimal claims handling and timely, accurate decisions.
  • Focus on delivering the best customer experience.
  • Maintain strong customer relationships and provide dependable service.

Requirements

  • High School diploma or equivalent required.
  • Demonstrated ability to deliver accurate and trustworthy service to customers.
  • Strong customer focus and relationship management skills.

Benefits

  • Paid time off
  • Medical insurance
  • Dental insurance
  • Retirement plans
  • Discretionary annual incentive program eligibility.
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