Junior Application Support Analyst ID-20015

Overview 

Connecting clients to markets – and talent to opportunity

With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we’re a Fortune-100, Nasdaq-listed provider, connecting clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.

Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, The StoneX Group is made up of four segments that offer endless potential for progression and growth.

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Business Segment Overview - Corporate Functions Segment

Responsibilities

Position Purpose: The Junior Application Support Analyst  will provide Tier 1 to Tier 2 application support and maintenance to various 3rd party and custom developed applications to our distributed business units. Possesses entry level understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area.

           

Primary Accountabilities/Responsibilities:

 

  • Provides assistance in at least one application that includes monitoring, troubleshooting and analysis.
  • Follows best practices for support of applications.
  • Monitor support tickets and provide second level support with all applicable upstream, downstream, batch, and application needs
  • Identifies technical issues with assigned technical infrastructure hardware, software and work processes
  • Communicate effectively in non-technical terms with staff to troubleshoot application issues, diagnose root causes, and bring to resolution
  • Follows best practices for support of applications, including meeting SLAs, ensuring documentation is up to date, provide multi-channel availability, increase first contact resolution, set and meet KPIs
  • Escalates problems beyond level of expertise to manager or more experienced technical staff
  • Collaborate with other supporting teams as needed
  • Contribute to customer “how to” documentation, knowledge base articles, and internal troubleshooting guides
  • Assist in user acceptance testing

Qualifications

To land into this role, an ideal candidate should be  -

 

  • Recent BE / BTech College Graduate or some coursework/certification completed
  • 0-1 years experience in Incident management, runbook, service desk issues
  • Willing to learn Linux, Windows, scripting languages, SQL, Oracle, monitoring technologies
  • Calm under pressure, able to handle the multiple projects at once
  • The ability to rationalize the impact of multiple concurrent issues/requests and prioritize work accordingly
  • Knowledge in futures, commodities, rates, and FX a plus
  • Experience working both independently and in a team oriented, collaborative environment is essential
  • High customer service mentality
  • Strong interest in process improvement
  • Strong written and oral communication skills
  • Strong interpersonal skills
  • Self-motivated and strong diagnostic skills

 

Physical requirements/Working conditions:

 

  • Climate controlled office environment - Hybrid
  • Dynamic, time-sensitive environment
  • Travel as required
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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