Licensed Customer Service Representative ID-20068

Job Description

We are currently seeking a Customer Service Representative to join our busy Allstate insurance office. The ideal candidate will have a friendly demeanor, exceptional attention to detail, and a knack for providing excellent customer service. This role will primarily focus on retaining and saving business through attentive follow-up and attention to detail.

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If you are passionate about providing outstanding customer service and have a keen eye for detail, we want to hear from you! Join our team and become a valued member of our Allstate insurance office today. Apply now.

Salary: $50000.00 - $80000.00 per year


Benefits

Annual Base Salary + Commission + Bonus Opportunities

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Parental Leave

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Work from Home

Flexible Schedule

Retirement Plan

Disability Insurance

Paid Time Off (PTO)

 


Responsibilities


Responsibilities:

 


  • Serve as the primary point of contact for clients, providing friendly and professional assistance with inquiries, policy updates, and claims processing.
  • Proactively reach out to existing clients to ensure satisfaction, address concerns, and identify opportunities to enhance coverage or save on premiums.
  • Utilize effective communication skills to explain policy features, coverage options, and billing processes to clients in a clear and concise manner.
  • Demonstrate exceptional attention to detail when updating client information, processing policy changes, and maintaining accurate records in the agency management system.
  • Actively listen to client feedback and take appropriate actions to resolve issues and improve the overall customer experience.
  • Collaborate with insurance agents and other team members to identify cross-selling opportunities and promote additional products or services to clients.
  • Assist with administrative tasks as needed, including filing paperwork, processing payments, and organizing office supplies.



Requirements


Requirements:

 


  • Active 220 or 440 Insurance License
  • Previous experience in customer service or a related field preferred.
  • Excellent interpersonal skills with a friendly and approachable demeanor.
  • Strong attention to detail and organizational abilities.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Proficiency in computer applications, including MS Office and CRM software.
  • Knowledge of insurance products and terminology is a plus.
  • Commitment to providing exceptional service and building long-term relationships with clients.

 

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

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